Refund and Return Policy
Refund and Return Policy (B2C)
At ELASTOTEX SERVICE GMBH, we want to ensure that you are satisfied with your purchase. If a product does not meet your expectations, the following rules apply to returns and refunds.
1. Return Period
You may return products within 14 days of receiving them.
Items must be unused, undamaged and, where possible, returned in their original packaging.
2. Items Excluded from Returns
Returns are excluded in particular for:
- Goods made to customer specifications or clearly personalized to individual requirements.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.
3. Refunds
After receiving and inspecting your return, we will refund the corresponding amount using the original payment method.
The refund will be made no later than 14 days from the day on which we receive your notification of withdrawal. However, we may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever occurs first.
For payments made by cash on delivery or bank transfer, the refund will be made to the bank account provided by you.
4. Return Shipping Costs
For a standard return or withdrawal, the buyer bears the direct cost of returning the goods.
If we have delivered an incorrect, damaged or defective product, we will cover the necessary return shipping costs.
5. Defective, Damaged or Incorrectly Delivered Products
If you receive a defective, damaged or incorrectly delivered product, please contact us and provide your order number and a brief description of the problem.
We will review the matter and arrange an appropriate solution as quickly as possible.
6. Contact
For questions regarding returns or refunds, please contact us:
Email: info@elastotex.com
Phone: +49 (0) 35204 79 12 0
Note: This information supplements the statutory cancellation policy. Your statutory rights, in particular your warranty rights, remain unaffected.